Mosplay Terms and Conditions — fully in English

1. Introduction & Definitions

Mosplay (referred to hereinafter as "we", "us", or "the Platform") is an online gaming platform offering slots, Live Casino, betting, and bingo services to users in Bangladesh. These Terms and Conditions ("Terms") form a legally binding agreement between mosplay and the user ("you" or "Member").

The following are definitions of key terms used throughout these Terms:

• Platform: The mosplay.win website and mobile application.
• Member / User: Any individual who has registered an account on mosplay.
• Account: Your personal profile on mosplay.
• Bonus: Various types of rewards and incentives offered by mosplay.
• Wagering Requirement: The number of times bonus funds must be wagered before a withdrawal can be made.

These Terms are provided in Bengali so that members in Bangladesh can understand them with ease. However, in the event of a legal dispute, the original document shall be considered final.

2. Account Terms & Conditions

To open an account on mosplay, you must meet the following requirements. These conditions are in place to ensure the security and integrity of the platform.

• You must be at least 18 years of age. Use of mosplay by minors is strictly prohibited.
• Each individual may register only one account. Creating multiple accounts will result in all accounts being permanently closed.
• All information provided during registration must be accurate and truthful. Providing false information may result in account suspension.
• Your account password and login credentials must be kept strictly confidential. Do not share them with anyone.
• Account transfers or sales are strictly prohibited.
• Mosplay may request identity verification documents at any time. Withdrawals may be held if verification is not completed.

3. Payments & Transactions

Mosplay supports the most popular mobile payment services in Bangladesh. All payment transactions are processed securely using encrypted methods.

• BKash, Nagad, and Rocket can be used for deposits.
• A minimum deposit amount applies. The current limit is displayed on the platform.
• Withdrawal requests are typically processed within 15 minutes to 24 hours.
• Your account must be fully verified before a withdrawal can be made.
• Withdrawal limits may vary depending on the payment method used.
• Mosplay reserves the right to hold and investigate any suspicious transactions.
• Only payment accounts registered in your own name are accepted. Third-party payments are not permitted.

Mosplay follows strict AML (Anti-Money Laundering) policies to prevent financial crime. Any suspicious transactions will be reported to the relevant authorities.

4. Bonus & Promotion Terms

Mosplay offers a variety of bonuses and promotions. Each bonus comes with its own terms, which you should read carefully before claiming.

• Welcome Bonus: Available to new members only. Bonus will be credited automatically after your first deposit.
• Wagering Requirement: Bonus funds must be wagered a specified number of times before they can be withdrawn (typically 20x–35x).
• Free Spins: Applicable to specific games only. Limited-time offer.
• Cashback: A portion of losses incurred within a given period will be refunded.
• Loyalty Points: Points earned through regular play can be redeemed for special rewards.

Mosplay reserves the right to modify, suspend, or cancel any bonus offer at any time. If a breach of bonus terms is suspected, mosplay may withhold the bonus and any associated winnings pending the outcome of an investigation.

5. Gaming Rules

All games on mosplay are RNG (Random Number Generator) certified, meaning every outcome is completely random and unbiased. No game result can be predetermined or influenced in any way.

• If a technical error occurs during a game, the affected round may be voided.
• Using any software or bot to play games is strictly prohibited.
• Intentionally exploiting game vulnerabilities (bugs or glitches) will result in account termination.
• The dealer's decision is final in all Live Casino games.
• Betting limits may vary by game and are subject to change by mosplay at any time.
• If your internet connection drops during a game, your progress will be saved on the server and you can resume when you reconnect.

6. Responsible Gaming Policy

Mosplay takes responsible gaming very seriously. We believe gaming should be a source of entertainment, not financial hardship. That is why we provide a range of tools and services to help ensure a safe gaming experience for all members.

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Self-Exclusion: Option to temporarily suspend your account for a set period of time.
• Reality Check: Session details will be displayed after a set period of time.
• Support Services: Information on professional support for problem gambling is provided.

If you feel your gaming habits are getting out of control, contact our support team immediately or visit our Responsible Gaming View page.

7. Privacy & Data Protection

Mosplay places the highest priority on protecting your personal information. We use SSL encryption technology to keep all data secure.

• Your personal information will never be sold to third parties.
• Your information may be shared with trusted partners solely for payment processing and security verification purposes.
• Details on how your information is collected, used, and stored can be found in our Privacy Policyavailable here.
• You share partial responsibility for the security of your account. Always use a strong password.

8. Account Closure & Suspension

Mosplay reserves the right to temporarily suspend or permanently close your account for any of the following reasons:

• Violation of these Terms and Conditions.
• Fraud or suspicious activity.
• Providing false or inaccurate information.
• Creating multiple accounts.
• Use of bots or automated software.
• Misconduct toward other members or staff.

You may request to close your account at any time. Please withdraw any remaining balance before doing so.

9. Dispute Resolution

Should any dispute arise regarding a transaction or gaming activity, we are committed to resolving it through friendly discussion.

• Contact our support team first. Most issues are resolved within 24 hours.
• If support is unable to resolve your issue, you may escalate your complaint to a higher authority.
• Complaints must be submitted within 30 days of the incident.
• Keep all relevant evidence (screenshots, transaction IDs) on hand.

10. Policy on Changes to Terms & Conditions

Mosplay reserves the right to update these Terms and Conditions at any time. Members will be notified of significant changes via email or an on-platform notification.

Continued use of mosplay after any changes take effect will be considered acceptance of the updated terms. We recommend checking this page regularly.